FAQ: Ayi: AI-Powered Smart Mirror for your home
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I buy Ayi?

Click “Back this project” to the right of the video (top of page), and follow the steps! Kickstarter won’t charge your card until our campaign is over.

You can either create an account (recommended) or check out as a guest.

Last updated: June 13, 2019 15:49

How does shipping work?

We ship everywhere in the world. Shipping information will be collected after the campaign ends. Domestic shipping costs $49, while international is $79.

Ayi costs more to ship than other Kickstarter projects because of its size and delicateness. We use custom packaging to protect Ayi during shipment.

Last updated: June 13, 2019 15:49

Is the drive memory upgradable?

Unfortunately, it is not. Ayi’s hardware is closed with proprietary, flush casing.

Last updated: June 03, 2019 10:37

Does Ayi support Alexa, Google, or Siri?

Ayi’s operating system supports Alexa natively. We are currently looking into Siri and Google Assistant, but it is not guaranteed.

Last updated: June 03, 2019 11:00

What network is supported with Ayi?

Ayi supports WiFi and Bluetooth.

Last updated: June 03, 2019 10:37

What are the power requirements for Ayi?

Ayi requires 50 watts of energy. Ayi’s charging cable can be built into your wall if you don’t like seeing it.

Last updated: June 03, 2019 10:37

Is warranty and support offered? How do I replace a broken, cracked, or scratched mirror?

Any defects to the mirror will be immediately handled. However, we cannot handle user inflicted damages.

Last updated: June 03, 2019 10:40

What is the purpose of the camera? Where does the video go, does it ever leave the mirror?

You can use the camera for video calls, certain augmented reality apps, or any app that requires camera function. The footage is never processed, sent, or stored to us.

Last updated: June 03, 2019 10:41

Where does voice recognition happen?

On our cloud.

Last updated: June 03, 2019 10:37

What's the brightness of the display?

Ayi comes with manually adjustable brightness, but also auto-tones to your surrounding environment.

Last updated: June 03, 2019 10:37

Power Plug Configuration

Ayi comes standard with US power plugs. You may have to use an adapter for other countries.

Last updated: June 03, 2019 10:37

What is Ayi's size?

Ayi is 32 inches diagonally.

Last updated: June 13, 2019 15:49

How do I mount Ayi?

Ayi is delivered with a flush wall mount, but you may also use your own installation methods.

Last updated: June 13, 2019 15:49

Can Ayi be used in portrait mode?

Ayi can be used in both landscape and portrait mode.

Last updated: June 14, 2019 13:14

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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